Temu 不允许卖家使用代发货方式进行履约。代发货指的是,卖家在无货权的情况下让第三方卖家直接向消费者配送订单。违反此政策会导致平台对你做出处罚措施,包括销售活动可能会被暂停。
什么是代发货?
代发货包括以下情形:
在TEMU平台开店后,将在平台上收到的消费者订单直接转递给第三方卖家,并让该卖家直接向消费者进行订单配送。从第三方卖家处购买商品并让该卖家直接配送给消费者,且货件上未指明您是该商品的卖家。这种情况可能会让消费者产生疑问,不清楚他们的订单是如何配送以及出现问题他们应该联系谁。
卖家该怎么做?
在向最终消费者配送商品前,您必须拥有商品的货权,并被认定为该商品的卖家。请谨记以下事项:
在您与供应商的协议中,请明确表明您是向最终消费者销售产品的卖家。确保商品包装、装箱单、发票和提供给消费者的任何其他信息都表明你是该商品唯一确定的卖家。您应该始终对消费者的购买体验负责,并准备好在需要时解决消费者的询问。
违规的后果是什么?
在 Temu 上开展业务时,您必须遵守 Temu 商家协议和本政策。如果您违反此政策,Temu 保留根据适用法律和 Temu 商家协议对您采取处罚的权利。此类处罚可能包括警告、商品下架以及账号关闭。
TEMU Drop Shipping Policy
Drop shipping is not allowed on Temu. Drop shipping is a fulfillment method where a seller engages a different seller to directly supply the items to the consumer without owning the items. Violation of this policy may result in actions such as the suspension of your future sales activities.
What constitutes drop shipping?
Examples of drop shipping include the following:
Listing items on Temu and then passing the order to a different seller to fulfill the order directly to the end consumer.Purchasing items from a different seller and having the seller to fulfill the products directly to the end consumer without identifying you as the seller on the shipment. This could cause confusion for the consumers about how their order is being fulfilled and whom they should contact with for questions.
How to comply with this policy?
To sell on Temu, you must own the items before fulfilling the items to the end consumer and be identified as the seller of the items. Below is a list of things you should keep in mind:
In your agreement with supplier, make it clear you are the entity identified as selling the product to the end consumer.Make sure you are the only seller identified for the products on the packaging, packing slips, invoices and any other information provided to the consumer.You should always be responsible for consumer experience of the purchase and be ready to address consumers’ inquiries when needed.
What is the consequence of violation?
You must follow the Temu Seller Services Agreement and this policy when conducting business on Temu. If you violate this policy, Temu reserves the right to take action consistent with applicable laws and the Temu Seller Services Agreement against you. Such actions may include the issuance of a warning, the removal of your product listing, and the suspension of your account.
内容选取自Temu卖家中心